Some of the information we receive is Personal Data, which means it could be used to directly or indirectly identify a natural person.
This policy is designed to explain to you what information about you, including Personal Data, Pinfinity collects in providing the Pinfinity Services, how that information is used and shared and the control you have over that information.
Data Processed by Pinfinity
We do not ask that you set up an account to use the Pinfinity app to unlock the power of augmented reality with our pins. However, when you point your device and click to scan a pin, we will collect and store information about you. The legal ground for processing information for this purpose is based on Pinfinity’s legitimate interest in serving you the correct content as part of an AR experience and continuously improving our Services.
This includes pins you've scanned, your GPS location, IP address and Advertising ID. We’ll never share that information with anyone outside of the Pinfinity.
It also includes information about how you have interacted with our Services and the pins, such as the time and frequency of the interactions, dwell time and the devices and operating systems used to access the AR interactions, so we can understand more about the user journey.
If the AR interaction is connected to a client of ours, all information about it is combined and shared with them in a way that doesn’t identify any individuals, so that they can better understand the performance of the pin and its AR interaction.
Sometimes, the AR experience will be designed to request more Personal Data from you, such as your name and email address, usually in relation to promotional activity. In each case, the purpose of the data collection and processing will be explained to you beforehand and you will have the option of not providing the additional information.
Pinfinity clients, or prospective clients, may provide us with Personal Data, including name, email address, phone number and other contact information, in connection with the Pinfinity Services you are, or will be, receiving. The legal ground for process information for this purpose is for the performance of the contract between us, for these Services, or in preparation for entering into that contract. In the delivery of the Services, you might also provide us with content that contains Personal Data, such as digital images of individuals.
Transfer of Personal Data
The information we collect in relation to you is stored on data centres operated by our third party providers. Our AWS data centres are currently based in Europe and the United States. By using Pinfinity Services, you consent to the hosting of your personal information on servers in both locations and the transfer of your Personal Data outside of the country it was collected. It is important to note that countries have different regulations in relation to personal information, including in relation to rights of access by law enforcement authorities.
We will share your Personal Data in the following ways:
Service Providers – we provide Personal Data to service providers who provide services on our behalf. This includes cloud storage providers, customer support providers, email marketing and SaaS providers.
Clients – we will share non-identifiable, aggregated data relating to your AR activity with our clients to whom the pin and AR experience is connected. If you have provided additional Personal Data as part of the experience (eg. as part of a competition entry), we will transfer this information to our clients and notify you beforehand.
Other Third Party Disclosures
We may also disclose Personal Data about you to others if:
We need to comply with a legal or court order, governmental request, investigation, subpoena or other legal obligation;
We need to detect and resolve any fraud or security concerns;
We are involved in a partial or total merger, joint venture, acquisition, financing, asset sale, liquidation or bankruptcy, we may share Personal Data with the other party(s) ahead of that transaction;
We are enforcing any of our terms or policies or pursuing legal remedies or defending legal claims;
We have your valid consent.
Cookies and Other Technologies
What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone web browser from a website’s computer (i.e., a Web server) and is stored on your computer, table or mobile phone web browser.
Information supplied by cookies can help us to analyse the profile of visitors to our app and website and users of our other services and help us to provide you with a better user experience.
Third party cookies
Third party cookies in embedded content on Pinfinity pages
Pinfinity cookies and how to reject cookies
If you wish to control what cookies are set on your device through our app, websites or other services then you can by changing the settings on your personal computer or mobile device web browser. It is important to note that if you change your settings and block certain cookies, this means that certain personalised features and other functionality cannot then be provided to you and accordingly you may not be able to take full advantage of all of the app, websites or our other services features.
Other information collected from web browsers
Your web browser may also provide Pinfinity with information about your device, such as an IP address and details about the browser that you are using. It may also provide Pinfinity with access to details of your personal computer or mobile device’s location.
Pinfinity does not knowingly collect Personal Data from children under 13. If we learn that we have collected Personal Data from a child under 13, we will take steps to delete the information as soon as possible. If we need to rely on consent as legal grounds for processing Personal Data and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
Retention of Personal Data
We will retain Personal Data for as long as your Pinfinity account is considered to be active, or otherwise for as long as is necessary for the purposes for which it is being processed, including for ongoing product and service improvement purposes. See below for your rights in relation to the erasure of Personal Data we keep about you.
Your Rights under GDPR
Under the General Data Protection Regulation, individuals have the right to request access to and rectification or erasure of your Personal Data, data portability, restriction of processing of your Personal Data. You also have the right to object to processing of your Personal Data.
You can contact us at email@example.com to request information in connection with any of your rights under GDPR.